Frequently Asked Questions

Everything you need to know about bringing the 5-star experience home.

What makes your linens 'Hotel Quality'?

Our linens are crafted using long-staple cotton and specific weave patterns, such as sateen and percale, designed to mirror the durability and luxurious hand-feel found in the world's leading luxury resorts.

How long does shipping typically take?

Standard orders are processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery times vary by destination.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return unused items in their original packaging for a full refund.

How should I care for my Hotel Collection bedding?

To maintain the longevity of your bedding, we recommend machine washing in cold water on a gentle cycle and tumble drying on low heat. Avoid using bleach or fabric softeners.

Do you offer wholesale pricing for commercial properties?

Yes, we provide bulk pricing for boutique hotels, interior designers, and hospitality businesses. Please contact our concierge team for a custom quote.

Are your products eco-friendly and safe?

Most of our products are OEKO-TEX® certified, meaning they have been tested for harmful substances and are manufactured in environmentally friendly and socially responsible facilities.